Domestic & International Shipping

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When you place an order with Floof, we ensure your products are delivered through reputable courier services, including but not limited to Australia Post eParcel, for both domestic and international orders. Delivery times will vary based on your specific location. For more detailed information on delivery times, please visit Australia Post. Be mindful that delivery times may extend during peak seasons such as Christmas and Easter.

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At Floof, we strive to ensure timely delivery, but please note that we cannot take responsibility for delays beyond our control. Consequently, we cannot offer refunds for items that do not arrive by a specific date. However, should you receive your order later than needed, you're welcome to return it at your expense for a store credit (some exclusions may apply). In instances where no one is available to receive the parcel, the courier will either leave it in a secure location or provide a card with details on how to collect your package.

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To avoid any delivery issues, we encourage you to actively track your order using the tracking number provided in your order confirmation email. In the event that a parcel is not collected in a timely manner and is returned to us, you will be charged a re-delivery fee.

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It is crucial to ensure your shipping details are accurate at the time of order. Floof is not liable for orders sent to incorrect addresses provided by the customer. Should you need to correct your address details, please inform us immediately before your order is dispatched. Once an order is on its way, we unfortunately cannot make any changes.

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Floof takes great care in packaging your items securely to ensure they arrive in pristine condition. However, we cannot assume liability for any loss or damage incurred by courier services during transit.

Please allow 1-6 business days for the dispatch of domestic orders and up to 8-12 business days for international orders. During sales events or new product launches, dispatch times may increase to 5-12 business days due to high order volumes.